Frequently Asked Questions
Find answers about shipping, fitment, returns, order changes, and shopping with Steel Steeds. Still need help? Contact our team before ordering, and we’ll help you find the right parts for your machine.
Shipping & Delivery
Most in-stock orders are processed for same-day shipping when placed on a business day. Shipping times may vary depending on the warehouse fulfilling your order, carrier pickup schedules, weekends, holidays, and order volume.
Most orders are delivered within approximately 2–5 business days after shipment. Delivery estimates are not guaranteed and may be affected by the shipping carrier, weather, holidays, or your location.
Not always. Steel Steeds works with multiple warehouses to offer a larger selection of powersports parts and accessories. If your order contains multiple products, they may ship separately from different warehouses.
You may receive more than one tracking number, and the packages may arrive on different days.
Tracking information will be emailed to you once your order ships. If your order is sent in multiple packages, you may receive separate tracking notifications for each shipment
Free shipping will be available on qualifying orders over $75. Any available shipping promotions or order requirements will be shown during checkout.
Tracking information may take up to 24–48 hours to update after the carrier receives the package. If there has been no movement after that time, contact us and we’ll help review the shipment.
Take clear photos of the shipping box, shipping label, packaging materials, and damaged product. Contact us as soon as possible and keep all packaging until the claim has been reviewed.
Check around your property, with household members, neighbors, and your local carrier. Carriers sometimes mark packages delivered shortly before the package is physically dropped off.
If the package still cannot be located, contact us so we can help determine the next steps.
Fitment & Compatibility
Review the fitment information listed on the product page before ordering. Make sure the year, make, model, engine size, submodel, and any other listed specifications match your vehicle.
Some products may fit only specific versions of a machine, even when the year and model appear similar.
Yes. Send us the following information:
- Year
- Make
- Model
- Engine size
- Submodel or trim
- The product or part number you are considering
Providing your VIN may also help in certain situations. We recommend contacting us before ordering whenever you are unsure about compatibility.
Vehicle-selection and fitment tools are designed to narrow down compatible products, but additional specifications may still apply. Always review the complete product description, notes, measurements, and fitment details before purchasing.
No. Universal products are designed to work with a range of vehicles but may require modifications, additional hardware, fabrication, or vehicle-specific measurements.
Review all dimensions and installation requirements before ordering.
Contact us as soon as possible. If the order has not entered processing or shipped, we may be able to help change or cancel it.
If the item has already shipped, it may need to be handled through our return process.
Returns & Refunds
Steel Steeds accepts eligible returns within 30 days.
Contact us before sending any product back so we can confirm return eligibility and provide the correct return instructions. Products returned without authorization may experience processing delays.
The return period generally begins when the order is delivered.
Contact Steel Steeds with your order number, the item you would like to return, and the reason for the return. Photos may be requested depending on the situation.
Once the return is approved, we will provide the appropriate instructions.
Eligible items may be returned within the 30-day return period. Fitment-related returns must follow the return instructions provided by our team.
We strongly recommend contacting us for fitment assistance before ordering when you are unsure.
Refunds are processed after the returned item has been received and inspected. Once issued, your bank or payment provider may require additional business days to post the funds to your account.
Shipping charges and return-shipping responsibility may depend on the reason for the return. Contact us with your order details so we can review your specific situation.
Contact us immediately and include photos of the item received, its packaging, the product label, and the shipping label. Do not install or use the product while the issue is being reviewed.
Contact us with your order number, a description of the issue, and clear photos or video when applicable. Depending on the product, the resolution may involve a return, replacement, or manufacturer warranty process.
Order Changes & Cancellations
Contact us immediately. Because many orders are processed for same-day shipping, the window for making changes may be limited.
Order changes are not guaranteed once processing has begun.
We will make every reasonable effort to cancel an order that has not entered processing or shipped. Once an order has been processed or transferred to a fulfillment warehouse, cancellation may no longer be possible.
If the order has already shipped, it may need to be returned after delivery.
Contact us as soon as possible. For security reasons, shipping-address changes may not be available after an order has been processed.
Steel Steeds is not responsible for delays or delivery issues caused by an incorrect address entered during checkout.
Once an order is submitted, we may not be able to add products to it. You may need to place a separate order for the additional item.
Contact us immediately, and we’ll review the available options.
Products & Orders
Yes. Steel Steeds carries powersports parts and accessories for a wide range of vehicles, including:
- ATVs
- UTVs and side-by-sides
- Dirt bikes
- Street motorcycles
- Cruisers
- Snowmobiles
- Personal watercraft
Product availability and fitment vary by vehicle.
No. Products may be stocked and shipped from different fulfillment warehouses. This allows us to offer a larger product selection and faster delivery based on product availability.
Your remaining products may be shipping separately. Check your email for additional tracking numbers before contacting us.
Some manufacturers use representative or stock images for product families. Colors, packaging, hardware, labels, and minor design details may vary.
The product title, description, specifications, and manufacturer part number should be used to confirm the product being purchased.
Still have a question?
Contact us with your order number, vehicle information, or the product link you are considering. Providing complete details helps us respond more accurately and confirm fitment more efficiently.
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